Launch support
Help Center
Setup and troubleshooting notes for the first TranslateMe Desktop Application release. Fuller guides are coming, but these answers cover the launch path.
FAQ
Get TranslateMe ready for a meeting.
Why do I need my own translation provider key?
TranslateMe uses your selected Translation Provider to power live translation sessions. During launch, you bring your own key so provider usage stays under your account and TranslateMe does not run meetings through a shared provider key.
How do I start a translation session?
Open the Desktop Application, sign in, choose your target language, confirm your translation provider key, and start a Desktop Translation Session. Keep TranslateMe open while your meeting is active so the translated audio route stays available.
What is a virtual microphone?
A virtual microphone is an audio device that appears to meeting apps like a normal microphone, even though another app is feeding it audio. TranslateMe uses that route to make translated speech available as a microphone input.
Why does TranslateMe use a virtual microphone?
The Desktop Application outputs translated audio to a virtual microphone. Your meeting app should then use that virtual microphone as its microphone input, so the far participant hears translated speech through the normal meeting audio path.
How do I configure TranslateMe for a meeting?
In TranslateMe, select your physical microphone as the input, choose the target language the far participant should hear, and route translated audio to the virtual microphone device. Use headphones during the meeting to reduce feedback.
How do I configure my meeting app or meeting window microphone?
Open your meeting app or meeting window audio settings and set the microphone input to the virtual microphone that receives TranslateMe translated audio. Keep your speakers on your normal headphones or output device.
What should I check if translated audio does not work?
Confirm your provider key is valid, your physical microphone is allowed, TranslateMe is sending audio to the virtual microphone, and the meeting app microphone is set to that virtual microphone. If the route still fails, stop the session, check Windows audio devices, and start again.
How do I contact support?
Email mustafa@translateme.app with the meeting app you used, the selected virtual microphone, and what happened when you started translation.